Shipping policy

Thank you for choosing Libra French Skincare products. Below you’ll find everything you need to know about ordering from our online store.

Order Processing

Orders are processed Monday through Friday (excluding holidays).
Please allow 3–5 business days for your order to be packed and prepared for shipping.
You will receive a confirmation email with tracking information once your order ships.

Shipping

We ship within the U.S. (and offer international shipping where available).
Shipping rates are calculated at checkout based on weight, destination, and carrier.
All orders are shipped via USPS, UPS, or another reliable carrier with tracking.

Estimated Delivery Times

Domestic (U.S.): 5–9 business days
International: 7–21 business days (may vary by location)

Please note that these are estimated times. Delays due to weather, customs, or carrier issues are beyond our control.

Packaging

We take great care in packaging your products to ensure they arrive in perfect condition. Our materials are chosen to balance product protection and eco-consciousness.

Incorrect or Damaged Orders

If your order arrives damaged or incorrect, please notify us within 7 days of delivery by emailing the.libra.estate@gmail.com. Be sure to include:

A photo of the item and packaging
Your order number
A brief description of the issue

We’ll do our best to make it right.

Cancellations

Orders can be canceled within 12 hours of placement. After that, we cannot guarantee changes or cancellations, as your order may have already entered production or shipping.

Lost or Delayed Packages

We are not responsible for delays or lost packages caused by the shipping carrier, but we’ll do our best to help you locate your order. If your tracking shows no movement after 7 days, please contact us.